Frequently Asked Questions

Short answers to common questions.

ABOUT HEALTHCARE VOICES

Patient Voices is a research community created for patients and caregivers who want to share their healthcare journeys and experiences. Powered by TriVoca, the community connects members with research opportunities that help healthcare organizations better understand real patient needs, treatment experiences, and daily challenges.

 

Through surveys, interviews, and discussions, members contribute insights that support the development of better healthcare services, treatments, and patient support programs.

 

Every participation helps researchers and healthcare organizations make more informed decisions that can improve patient experiences and outcomes worldwide.

TriVoca Health brings together the voices that drive healthcare to capture data with quality, compliance, depth, and simplicity. We bridge the lived experiences of patients, the clinical expertise of practitioners, and the objectivity of researchers to guide health decisions that truly make a difference.

 

In a world full of noise, identifying audiences to participate meaningfully demands intention and expertise. We create an environment where alignment happens, barriers fall away, and confident decisions emerge. TriVoca harnesses the voices of healthcare to turn complexity into clarity.

 

For more information, please visit our website.

PANEL MEMBERSHIP

Joining Patient Voices is completely free. Membership is open to individuals who:

  • Are at least 18 years old
  • Have personal or caregiving experience with health conditions or treatments
  • Agree to our Terms and Conditions

You may only join once. Patient Voices reserves the right to approve or decline membership applications in accordance with our policies.

Signing up is quick and easy. Once you complete your registration and complete your profile survey, you may begin receiving invitations for studies that match your profile and experiences.

During registration, you may be asked to provide:

  • Basic personal information
  • Healthcare condition or caregiving experience
  • Contact details
  • Confirmation of your email address
  • Additional profile information to help match you with relevant studies

After registering, you will create your own secure login credentials and complete a profile survey to receive relevant study invitations.

To maintain research quality and panel integrity, we may verify the identity of our members.

Identity verification— which includes providing an image of a valid U.S. government-issued photo ID — helps us:

  • Ensure authenticity of participants
  • Prevent fraudulent activity
  • Protect member privacy
  • Deliver accurate and reliable research outcomes

Verification helps maintain the integrity and reliability of our research community.

 

Please note that this is used strictly for validation purposes and is not stored in your profile. We have security measures in place to protect against misuse and alteration of your information in our system. 

You can update your profile at any time by:

  • Logging into your member portal and clicking “Contact Support”
  • Email us at panel@trivoca.com

Keeping your information updated helps us match you with relevant studies.

Each email invitation includes an unsubscribe link at the bottom. You may opt out at any time.

 

You may also contact our support team if you wish to close your account permanently.

STUDY INVITATIONS

You may receive invitations via:

  • Email
  • Portal notifications
  • Telephone calls (for specific studies)

Invitations typically include:

  • Study topic
  • Length of study
  • Study Dates
  • Incentive amount
  • Participation requirements
  • Privacy and support information

No, participation is always voluntary. You are free to choose which studies you wish to complete.

Study invitations are intended only for the recipient unless otherwise stated. Each survey link contains identifying information which is linked to your profile. If you forward a link and or invite to a friend and they complete the survey and update the profile information, then it will automatically update your information as the survey was intended for you.   However, eligible individuals are welcome to register independently.

 

Occasionally, referral programs may be available.

Most online surveys take approximately 20–30 minutes, though length varies depending on the study.

Each study has specific eligibility criteria based on:

  • Health condition
  • Treatment experience
  • Age group
  • Region
  • Caregiving experience
  • Other research requirements

If your profile does not match the study criteria, you may be screened out.

A screener is a set of questions used to determine eligibility for a study.

Screening questions:

  • Help ensure accurate research results
  • Protect data integrity
  • Maintain anonymity

Screening questions are used strictly for research recruitment purposes.

Typically, incentives are only provided upon full completion of a study. If screener compensation is offered, it will be clearly stated in the invitation.

Some surveys allow pausing and resuming; others must be completed in one sitting. Instructions will be provided at the start of each study.

Most surveys do not allow answers to be modified once submitted. Please review your responses carefully before proceeding.

PRIVACY & DATA PROTECTION

You received an email because:

  • You registered as a member
  • You previously participated in research
  • You opted in to receive study invitations

Yes. We maintain strict security measures to protect your data against loss, misuse, or unauthorized access.

 

Please review our Privacy Policy for more information.

 

Your responses are anonymized and reported in aggregate form only.

We never sell, rent, or share personal information without your explicit consent, unless legally required.

 

If a study requires personal information to be shared, you will be informed beforehand and asked to provide consent.

Patient Voices conducts research on behalf of healthcare, pharmaceutical, medical device, and technology organizations seeking feedback to improve healthcare products and services.

 

Only anonymized and aggregated insights are shared.

TECHNICAL SUPPORT

If you experience technical difficulties:

  1. Close the survey completely
  2. Wait approximately 60 minutes
  3. Try accessing the survey again

If issues persist, contact our support team.

We conduct numerous studies which target different ages, industries, regions and characteristics. We do our best to match you to the right survey. In some cases, your profile, habits and lifestyle do not match the survey criteria you were invited to participate in. Sometimes we have more members respond than expected and reach our quota for the study quickly.

 

To improve your chances of qualifying for surveys, ensure your profile is always up to date. This helps us connect you with studies that are the best fit for you.

 

Email providers may filter invitations as spam. Please add:

 

noreply@patient-voices.com to your trusted sender list to ensure delivery.

INCENTIVES & REWARDS

By participating in studies, your voice can help:

  • Advancing medical innovation
  • Improving treatments and technology
  • Enhancing patient outcomes

You may also receive incentives for eligible completed studies.

Patient Voices Points are virtual reward currency:

  • 100 points = $1
  • Points do not expire as long as you remain active (at least one survey or community participation within 12 months of your last participation)
  • Minimum redemption: $25 (2,500 points)
  • Points are typically credited within 2–3 weeks after study completion
  • Some studies may have different timelines
  • Rewards can be redeemed through our online catalogue
  • Redemption processing may take up to 2 weeks

Available redemption options may include:

  • Virtual Debit Cards
  • Physical Debit Cards
  • Retail gift cards

Yes. Incentives for research participation is considered taxable income. 1099s will be distributed by January 31st for anyone who has met the $2000 threshold for the previous calendar year.

In compliance with IRS regulations, we are required to collect a participant’s: 

  • Full legal name
  • Mailing address
  • Tax Identification Number (TIN) or Social Security Number (SSN) 

Applicable tax documentation will be issued where legally required.

Please allow up to 3 weeks for processing. If you have not received your reward after this period, contact our support team and we will investigate promptly.

If you encounter any issues with your reward, please contact Virtual Reward Centre:

You may obtain information about the remaining value of your Card Account by contacting Virtual Reward Centre:

If you believe your Card Account number or Card has been lost or stolen, or if a replacement card is needed, contact Virtual Reward Centre:

Responses may take up to 3 business days.

If you still require assistance, you can reach out to our support team:

Scroll to Top